cade factor: article 1 paragraph 3

we haven't dipped into the fabled cade factor on here in quite some time. while it is true that most factor issues deal with me traveling (airports, hotels, etc.) it is very important to remember that the entire reason the factor exists in the first place...is because i always tend to get screwed over in restaurants.

in fact, right out of the gate in section 1, the factor addresses specific food service issues that waiters and cooks can reference when it comes to me being their customer. for instance:

article 1

all meals should be treated with a basic level of carelessness. ideal situations would include dropping, abandoning or altering without permission as seen fit. service and/or preparation personnel are encouraged to forget or lose orders or institute any other sort of hindrance that would lead to longer than normal waits.

so, take the last sentence of that paragraph, couple it with a brand new (and not THAT crowded) p.f. changs and what do you get? a nearly 2-hour lunch experience, of course.

we never got a full explanation why we weren't getting our food and those around us were finishing up and leaving. only a lot of apologies.

...and the whole meal (plus dessert) comped.

so, i guess they made up for it by giving us everything for free...but they have only been open a week. they probably just don't know any better.